Find out how the Glofiish M800 by Eten fares
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There seems to be a problem with Windows Mobile 5 and 6 where you sometimes lose your email account. Maybe lose is the wrong word because it is still there but you just are not able to access it. You know because when you try to create a new email account with the same mailbox, the application tells you that there is already an account with that same name and you need to choose something else.

I am not really sure what causes the problem, some say it’s when you reset your phone too fast or you remove the battery but I have not done that for a while now and just recently, my email accounts were gone again. Initially, I would just choose a different name. I used to call my Gmail Account Gmail, then it was Gmail1 then Gmail2. After a while, this solution just didn’t work for me and I decided to look for an alternative. And the good news is that, I found it.

For those who can’t wait any longer, here is the file:

The file is in a RAR archive so you will need to download it to your PC and then extract and copy the EXE file inside to your Pocket PC. Or if you already have Pocket RAR on your Pocket PC, you can download it directly and you know the rest.

How To Use It

It’s really straightforward and it couldn’t be simpler. When you launch the program, you are greeted with this screen:

mailAccountRepair: Main screen

The steps are numbered so you really can’t go wrong. First you select the mail account you want to restore from the drop down value. All your mail accounts, whether they are hidden or visible will be seen so don’t be surprised to see all your accounts there.

Next step, 2, is where you fill up the account details. You can choose to skip this step and enter the details later in your messaging application if you want to or you can fill it up here. The choice is yours. I decide to leave it blank for now.

Tip: If you enter the settings this time around, the settings will be saved so the next time when you do a restoration, you don’t have to enter it again.

Once you have completed (or skip) step 2, you just tap the button that says 3 - Repair. It will do it’s magic and you will see the words Account successfully repaired like in the screen below. That’s when you know it’s all good.

mailAccountRepair: Account successfully repaired

Go into your messaging application and you should now see the hidden/missing account show up. Proceed to delete (as I have due to the many names for the same email accounts) or use it as you normally would.


If your mailboxes are always going missing, you can set it to auto-repair as well after a soft-reset. This way, your mailboxes would always be there with the settings (if you entered them the first time you repaired them).

Source: Thanks to Nicolas Mauri for creating the application.

Do you have any other ways to recover lost mailboxes or prevent the problem from happening?

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Comment by spmwinkel Subscribed to comments via email
2008-02-14 02:45:51

I’m assuming from your post that you proceeded and actually fixed your email accounts with this? That’s great! I’ve seen situations in the past where people had this problem, but in those discussions we never got to a solution because we didn’t know one existed.
I’ll need to remember I saw this on Eten Blog dot Com so I can link to it if the problem comes up again. Great find!

Comment by Tariq Bamadhaj
2008-02-14 10:42:28

Yeah I actually used this and it works superb. I never thought the solution would be so simple. In the end, I used this to recover all those odd-named email accounts and deleted them so now I have only have the email accounts I want with the names I want. And I saved a lost of space too because I got rid of those email accounts.

Comment by PJMDS
2008-02-14 08:52:43

I lost track of the times this program saved my mail accounts, I believe I’m using one older version because the account settings like the password weren’t present :???:

Losing email accounts is one of worse things that can happen, this kind of programs are really useful, thanks to Nicolas Mauri and others who create such programs :)

Comment by Tariq Bamadhaj
2008-02-14 10:43:27

You should have shared this with us :D I know there are some patches for the Eten Glofiish devices but I hear side-effects and experienced them myself like LEDs stopped blinking and so forth that I decided I would look for another alternative.

Comment by PJMDS
2008-02-14 11:03:19

Hey I got all the patch’s, the fk :evil: device even with patch’s can forgot email accounts, wireless settings, etc. Even the option Don’t show this message again for a wireless network appears sometimes lol

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Comment by Tariq Bamadhaj
2008-02-14 13:58:57

Oh yeah I heard that the patches don’t work in some cases. Trust ETEN to come up with these kind of patches. It’s up to the community to fix the problems.

Comment by PJMDS
2008-02-14 09:55:44

For those who want to loose their email accounts, just remove the battery cover, put the cover and press power button, all mail accounts will be lost, now you can try the nice recover program.

I did that just now by accident :oops:

Comment by spmwinkel Subscribed to comments via email
2008-02-14 09:58:23

lol - I’m just going to take your word for it, okay?! ;-)

Comment by PJMDS
2008-02-14 10:07:44

:lol: Don’t trust me, just do it :twisted: , anyways I’m gluing the battery cover to the phone :idea:

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Comment by Tariq Bamadhaj
2008-02-14 10:46:04

Why would you need to do that when you have this program that does auto-recovery?

Comment by spmwinkel Subscribed to comments via email
2008-02-14 10:47:30

It’s better to prevent a problem than to solve it after it occured! :shock:

Comment by PJMDS
2008-02-14 11:06:05

spmwinkel that’s very true, recovering mail accounts with that program is easy but still takes time, a little glue can prevent the problem and won’t damage the device.

Comment by _TB_TB_
2008-02-15 07:30:13

I’m not quite sure, that glueing up the battery cover is a good idea.
Since RESET button on X500/M700 is software-driven, it is possible to hang the device into state, that only battery removal is a solution.

There is an old “trick” for preventing e-mail accounts vanishing: just don’t use them ;)
Actually the trick is to reset the device after first power on, namely:
- insert the battery
- push the POWER button
- wait a couple of secs (about 3s, DON’T LET THE DEVICE TO PASS ORANGE STARTUP SCREEN!!)
- press and hold RESET button till the device reboots (white screen appears for about 0,5s)
- voila, mail accounts, BT partnerships, GPRS passwords & WiFi APs should be retained.

Comment by Tariq Bamadhaj
2008-02-15 11:08:19

This is a rather interesting way of retaining those data. I have yet to test it though but I will be sure to keep it in mind.

Comment by PJMDS
2008-02-15 08:40:44

:shock: _TB_TB_ thanks, will try that when I have some free time.

Comment by Tariq Bamadhaj
2008-02-20 09:56:18

Hi _TB_TB_

I tried your method but it does not seem to work for me. I pressed and held the Power button after inserting the battery and when the orange screen came up, I immediately removed the Power button and did a hard reset with my stylus in the reset hole until I saw a quick white screen, then I removed it and let it boot up as per normal.

After doing all this, I lost all the data. Any suggestions?

Comment by Tariq Bamadhaj
2008-02-14 10:45:36

An interesting way to test the program I must say but yeah that’s how it works on the Eten Glofiish devices.

Comment by PJMDS
2008-02-14 11:08:29

The device shouldn’t forget important things, we pay to much money for such dumb devices :razz:

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Comment by maceyr
2008-02-14 18:31:21

Hmm. Interesting. Haven’t encountered this problem yet but will bookmark for reference (fingers crossed) :wink: . Is this related on the default mail app or does it also affect third party apps too?

Comment by PJMDS
2008-02-14 20:00:31

third party programs are smarter than microsoft ones, they usually don’t forget important stuff

Comment by Tariq Bamadhaj
2008-02-15 11:01:01

Nah it only seems to affect Microsoft’s default. The only third-party I know of is FlexMail and based on experience, that has not suffered from this problem but it could be using it’s own database for that matter.

Comment by May C
2008-02-15 14:09:41

That’s good to know. I don’t use the default mail program and have been using FlexMail. Does it have a filtering feature where I can have emails from each email account have its own folder? I can’t seem to find such a filter.

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Comment by Tariq Bamadhaj
2008-02-15 14:22:07

I am not too sure about that as I have not been using FlexMail recently. Maybe someone here can help you out.

Comment by c3p9
2008-02-16 15:52:35

I’ve tried _TB_TB_’s rest system without anu sucess… did it work for anyone?

Comment by Tariq Bamadhaj
2008-02-18 10:27:04

At the moment, nope but I will try and let you guys know later this week.


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